About Haven

What to expect

Arrival Time

Please arrive at least 15 minutes prior to your scheduled appointment (no less than 10 minutes) to allow plenty of time to park your car, check in, choose your nail lacquer and RELAX! All first time clients will be asked to complete a profile card prior to treatment(s).

Late Arrival

If you are going to be late, please call and let us know. Appointments will be held for 15 minutes, after this grace period, we consider this “NO SHOW” and the appointment may be given away. Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your treatment will end accordingly so that the next guest is not delayed.

Cancellation

We will always call, text or email to confirm your appointment and offer you an opportunity to cancel or reschedule; thus, Haven maintains a “no exception” policy for cancellations, requiring 24-hour notice of cancellation for all treatments. Please keep in mind that “NO SHOWS” and “last-minute cancellations” leave our treatment professionals with empty appointment times. We may have also turned away other guests who could have enjoyed that time slot. If you cancel/reschedule three times in a row, the system will restrict your access for three months. All missed appointments will be billed full price of the scheduled treatment price to the credit card on file. There is a 50% charge for cancellation made less than 24 hours in advance.

Gift Certificates

Gift certificates are non-refundable and available for all Haven treatments and in any dollar amount. Certain rules apply:

~ Gift Certificates are not redeemable for cash.
~ The certificates and any unused balances expire 1 year from the date of purchase purchased with Haven.
~ We cannot replace lost or stolen gift certificates. Please treat it as cash and keep it in a safe place.

Child Policy

Our treatments are designed to focus on one guest at a time; for this reason, and to protect us in pampering you, children under the age of 12 are not allowed unless they are party receiving treatment. For extenuating circumstances, please call ahead to discuss and make arrangements.

Prices & Treatments

Prices and treatments are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available treatments when booking your appointment. As always, we will honor the prices of treatments purchased in gift card form. Clients will not be charged for a treatment price increase when their gift card was purchased prior to a price increase. No refunds on treatments already received.

Sale Items & Exchanges (if applicable)

All sales are final for markdown, clearance, or sales items—no refunds, exchanges, or credits. Only regularly priced items are eligible for a refund, exchange, or spa credit.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecare@nailspahaven.com and send your item to 6667 Vernon Woods Drive, Suite B-15, Sandy Springs, GA 30328.

Shipping

To return your product, you should mail your product to 6667 Vernon Woods Drive, Suite B-15, Sandy Springs, GA 30328. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Quiet Zone (Cell Phone Policy)

Out of consideration for our guests, we kindly ask that you turn your cell phones to silent or vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa treatment.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or spa credit. To be eligible for a return, exchange or spa credit your item must be unused and in the same condition that you received it. It must also be in the original packaging along with a receipt or proof of purchase dated, and dated within 7 days of purchase.

What We believe

You are special and that it’s our calling to remind you that you are.
Love is expressed through choices and that our choices should show that we love you.
Service excellence is a valuable promise with a fair value.
It’s a great honor that you trust us and that what you entrust to us must never become material for gossip. Ever.